Customer Success Manager - Remote Job at In-House Roles, United States

  • In-House Roles
  • United States

Job Description

Magic Customer Success Manager

This is an in-house Magic role — you'll be a Magic employee owning client relationships on behalf of the company, not a VA placed with a client. Magic's business runs on retention and expansion, and the CSM is the engine behind both. Our clients are busy founders and executives who need their remote workers to deliver real ROI — and they need a strategic partner who ensures that happens. You're not here to answer tickets. You're here to protect revenue, grow accounts, and turn satisfied clients into long-term advocates.

Your success directly translates to company growth. Every account retained and every expansion closed is a measurable outcome you own.

Compensation
  • Salary: ₱60,000–₱80,000 gross monthly
  • Employment type: Permanent, Full-Time
  • Fully remote, global
Benefits
  • HMO coverage (after regularization)
  • 12 vacation days + 10 sick days per year
  • 13th month pay
  • SSS, PhilHealth, PAG-IBIG
  • Paid training
Growth Path
  • CSM (0–12 months) → Senior CSM (12–24 months) → Team Lead / CS Manager (24–36 months) → CS Director (3+ years)
  • Magic promotes from within — top performers move into leadership, enterprise accounts, and CS strategy
What Winning Looks Like
  • You maintain 90%+ gross revenue retention and 110%+ net revenue retention across your full book of business — consistently, not occasionally
  • You spot at-risk accounts before clients say a word, and your save plans are already in motion
  • You run QBRs that clients actually look forward to — data-driven, strategic, and action-oriented
  • You identify expansion opportunities organically and build the business case without being prompted
  • Your HubSpot is always clean — account health scores current, touchpoints logged, zero renewals sneaking up on you

Job Tags

Permanent employment, Full time, Remote work

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