Job Description
Job Title: Front Desk Guest Service Agent
Department: Front Office
Reports To: Front Office Manager / Hotel Manager
Location: Courtyard Marriott – Boone, NC
Employment Type: Full-Time / Part-Time
Shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and Night Audit 11:00 PM – 7:00 AM
We are an award-winning Courtyard Marriott located in Boone. We pride ourselves on being a supportive work environment with outstanding opportunities for advancement. Our leadership team is built from within — every leader at this property has worked their way up from positions like this one.
Our company has a strong history of successful internship students and is committed to ensuring a healthy work-life balance for all team members. With exciting new opportunities opening soon, this is your chance to join a winning team.
Position Summary:The Front Desk Guest Service Agent is the fulcrum of our property —the first and last point of contact for our guests and a vital role in ensuring smooth, memorable stays. This role offers valuable experience in guest relations, operations, and problem-solving, making it a perfect stepping stone for anyone looking to advance within the hospitality industry.
Key Responsibilities:Answer incoming phone calls promptly and courteously
Make, modify, and confirm guest reservations accurately
Check guests in and out efficiently while providing a warm welcome and farewell
Handle guest complaints and requests with professionalism and care
Adhere strictly to Marriott’s Steps of Service and brand standards
Manage transactions accurately using the property management system
Oversee stocking and cleanliness of The Market area
Assist guests by providing information about local attractions, dining, and directions
Collaborate with all departments to ensure seamless guest experiences
Previous hospitality experience is a plus but not required
Positive attitude, strong communication skills, and commitment to excellent customer service
Ability to work various shifts including day, evening, and night audit
Dependability and ability to multitask in a fast-paced environment
Basic computer skills and comfort learning property management software
Great associate discounts on hotel stays and dining worldwide
401(k) plan, health insurance, and paid vacation available after one year
Overtime and holiday pay at time-and-a-half
Cross-training and promotion opportunities within the hotel
Supportive culture valuing work-life balance
A proven path for career growth—leaders at this hotel started in roles just like this one
This is more than just a front desk position — it’s your gateway to a flourishing career in hospitality. Whether you’re a student, an early-career professional, or someone ready to grow, our team offers mentorship, training, and a clear path forward. If you’re passionate about delivering memorable guest experiences and eager to grow, we want to meet you.
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