Job Description

This role requires total ownership of the entire housekeeping and laundry department to maintain brand Quality Assurance standards. Responsibilities: Interview and recommend candidates for hire in the Housekeeping Department. Participate in the orientation of each new housekeeping employee, completing the appropriate orientation paperwork. Coach and mentor employees in Housekeeping in a positive fashion to increase employee retention and improve job performance. Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Complete documentation on disciplinary situations and provide a copy to the General Manager. Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees to ensure they are receiving the proper training. Assist when necessary. Prepare work schedules to efficiently handle expected business levels forecasted by the General Manager. Record and coordinate requests for vacation and time off. Inspect rooms daily to ensure that proper standards are being maintained. Conduct individual and group training sessions and regular department meetings to improve job performance. Inspect all public areas at least twice daily (morning and afternoon) to ensure they are clean. Handle all purchasing for the Housekeeping Department, using proper purchase order procedures. Check all shipments to be sure they are complete. Ensure that invoices are approved and returned to the General Manager in a timely manner. Regularly do a cost comparison on all recurring purchases to ensure the lowest available pricing. Maintain sufficient levels of supplies necessary to effectively operate the Housekeeping Department; however, do not keep excess stock on hand. Inventory all supplies and linen at the end of each month. Complete inventory and shrinkage report for General Manager. Responsible for ensuring proper storage, usage, and disposal of all chemical agents used by Housekeeping. Ensure that all OSHA and HAZCOM procedures are followed. Maintain effective key control, including issuing of keys to room attendants and handling of guest room keys left behind. Ensure this is covered in initial and ongoing training. Maintain labor and other expenses to budgeted amounts. Ensure proper clock-in procedures are followed. Monitor hours worked to prevent overtime. Ensure that all employees report for work in full uniform including nametag. Coordinate special project work, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guest. Maintain lost and found. Enforce policy that all found items are to be locked up and recorded. Record all incidences of tardiness and absenteeism to the General Manager on the proper form. Aggressively promote the hotel's policies on safety and security to all employees. Ensure that housekeeping coordinates with the Front Desk regularly to inform them of clean rooms that are available. A representative of Housekeeping is to work with the Front Desk in the afternoon to ensure that the Housekeeping Report results are compared against the room rack. Conduct career development consultations on or before their due date, utilizing the appropriate form. Conduct the evaluation meeting with the employee, reviewing the results and setting action steps for any areas that need improvement. Maintain assigned equipment, including but not limited to, vacuums, laundry equipment, carpet shampooers, etc. Clean rooms when business conditions require. Work closely with maintenance to ensure that problems found in the rooms are reported promptly and follow up to make sure they are corrected. Handle guest complaints and requests efficiently to ensure high guest satisfaction. Other duties as assigned. Attend department and hotel staff meetings as requested. Qualifications: Level of Education: 12 or equivalent Speak English Fluently Read English Fluently Write English Fluently Computer Use: Yes Copier: Yes Compensation: $17 - $20 hourly

• Interview and recommend candidates for hire in the Housekeeping Department. • Participate in the orientation of each new housekeeping employee, completing the appropriate orientation paperwork. • Coach and mentor employees in Housekeeping in a positive fashion to increase employee retention and improve job performance. Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. • Complete documentation on disciplinary situations and provide a copy to the General Manager. • Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. • Personally follow up with new employees to ensure they are receiving the proper training. Assist when necessary. • Prepare work schedules to efficiently handle expected business levels forecasted by the General Manager. • Record and coordinate requests for vacation and time off. • Inspect rooms daily to ensure that proper standards are being maintained. • Conduct individual and group training sessions and regular department meetings to improve job performance. • Inspect all public areas at least twice daily (morning and afternoon) to ensure they are clean. • Handle all purchasing for the Housekeeping Department, using proper purchase order procedures. • Check all shipments to be sure they are complete. • Ensure that invoices are approved and returned to the General Manager in a timely manner. • Regularly do a cost comparison on all recurring purchases to ensure the lowest available pricing. • Maintain sufficient levels of supplies necessary to effectively operate the Housekeeping Department; however, do not keep excess stock on hand. • Inventory all supplies and linen at the end of each month. • Complete inventory and shrinkage report for General Manager. Responsible for ensuring proper storage, usage, and disposal of all chemical agents used by Housekeeping. • Ensure that all OSHA and HAZCOM procedures are followed. • Maintain effective key control, including issuing of keys to room attendants and handling of guest room keys left behind. Ensure this is covered in initial and ongoing training. • Maintain labor and other expenses to budgeted amounts. • Ensure proper clock-in procedures are followed. Monitor hours worked to prevent overtime. • Ensure that all employees report for work in full uniform including nametag. • Coordinate special project work, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guest. • Maintain lost and found. Enforce policy that all found items are to be locked up and recorded. • Record all incidences of tardiness and absenteeism to the General Manager on the proper form. • Aggressively promote the hotel's policies on safety and security to all employees. • Ensure that housekeeping coordinates with the Front Desk regularly to inform them of clean rooms that are available. • A representative of Housekeeping is to work with the Front Desk in the afternoon to ensure that the Housekeeping Report results are compared against the room rack. • Conduct career development consultations on or before their due date, utilizing the appropriate form. • Conduct the evaluation meeting with the employee, reviewing the results and setting action steps for any areas that need improvement. Maintain assigned equipment, including but not limited to, vacuums, laundry equipment, carpet shampooers, etc. • Clean rooms when business conditions require. • Work closely with maintenance to ensure that problems found in the rooms are reported promptly and follow up to make sure they are corrected. • Handle guest complaints and requests efficiently to ensure high guest satisfaction. • Other duties as assigned. • Attend department and hotel staff meetings as requested.

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